Animals Australia is a member of the Fundraising Institute of Australia (FIA)
and, as such, we are committed to upholding the values and principles of the
FIA to the highest standard for our valued donors. We will consider any refund
request in accordance with this policy.
All refund requests must be submitted in writing, via email or post.
- Please send an email to membership@animalsaustralia.org
- Or via post to:
Animals Australia
Supporter Services Manager
Locked Bag 1236
NORTH MELBOURNE VIC3051
The request should include:
- A description of the nature of the error or issue
- The name of the donor and receipt
- Details of the initial and subsequent donations
- Donation date/s and amount/s
Animals Australia will provide a refund in full to our donors under the following
circumstances:
i. A donor’s banking details are fraudulently obtained and used on our site.
ii. A donor has previously requested cancellation of a regular donation in writing
but the debits have continued. We will, in good faith, refund the last regular
gift, but will require proof of original cancellation request for donations beyond
the last donation given.
iii. An error has been made by Animals Australia’s financial institution or payment
gateway. In this situation, full refunds will be made and we will bear the costs
of any associated expenses.
Animals Australia cannot provide refunds beyond the last financial year — with the
exception of transactions where we are at fault (as outlined above).
